Last updated: 26/10/2025
HiSocial (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and business details (when you submit forms or contact us).
- Payment information (if you purchase services from us).
- Data from advertising platforms (e.g., Facebook, Instagram, Google) used to run campaigns.
- Website usage data, such as IP address and browsing activity.
- Content submissions, images, videos, and social media handles provided by creators or brands for UGC campaigns.
- Shipping information for products sent to or from creators.
- Social media analytics or engagement data related to UGC posts.
2. How We Use Your Information
We use your information to:
- Provide and deliver our marketing services.
- Respond to enquiries and communicate with you.
- Set up, manage, and optimise advertising campaigns.
- Process payments and send invoices.
- Improve our website and services.
- Comply with legal obligations.
- To coordinate UGC campaigns, including matching brands with creators, delivering products, and transferring content.
- To store, review, and deliver UGC materials between creators and brands.
- To feature or repurpose submitted content (with consent) in marketing materials or case studies.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers and partners (e.g., Meta/Facebook, Google) for advertising purposes.
- Third-party tools used for payments, analytics, and communication.
- Legal authorities if required by law.
- We may share creator details (such as name, contact info, and delivery address) with the brand involved in a UGC project, and share product details from the brand with the assigned creator.
- We may store or process UGC content through trusted cloud platforms or communication tools (e.g., Google Drive, Meta, WhatsApp, or file-transfer services).
4. Data Security
We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse. However, no method of online transmission or storage is 100% secure.
5. Cookies & Tracking
Our website may use cookies or similar technologies to improve your browsing experience and analyse traffic. You can disable cookies in your browser settings, but some features may not work properly.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections if your details are inaccurate.
- Request deletion of your personal information (subject to legal requirements).
- Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
8. Content Rights and Consent
By submitting UGC content through HiSocial, creators grant HiSocial permission to receive, review, and deliver that content to the relevant brand for agreed commercial use.
HiSocial does not own the content created by independent creators. Ownership and usage rights are defined in each project agreement.
We do not publicly publish any creator content or personal data without prior consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.